Shipping & Returns
Shipping
Every La Gambade piece is carefully packed in France and shipped with tracking; your tracking number is sent by email. Orders usually ship within 7 days. This is an estimate: it may take longer in case of events beyond our control (carrier delays, strikes, holiday season).
Shipping costs depend on the destination and are shown at checkout.
United States: duties included. Customs duties are already included in the price you see. Nothing to pay on delivery.
Other countries outside the EU: import duties and taxes may be collected by the carrier on delivery and are paid by the customer.
Returns
Changed your mind? You have 14 days from delivery to let us know, no reason needed:
- Email us at eleonore@lagambadecreation.com or use our Contact page, with your order number. You can also use the withdrawal form below.
- Send the piece back within the following 14 days to: La Gambade Création, 9 bis rue Yves Kermen, 92140 Clamart, France.
- The piece must come back as you received it: never worn or washed, with its tags and in its packaging.
Return shipping is at your expense, unless the piece is faulty or not what you ordered. We recommend a tracked service: a lost parcel cannot be refunded.
Refunds
Once we have received and checked the piece, we refund you within 14 days, to the original payment method, including the original standard shipping cost.
We do not offer exchanges: for another piece, simply place a new order.
Each piece is made in small batches by our artisans. Thank you for choosing it with care.
Withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)
To La Gambade Création, 9 bis rue Yves Kermen, 92140 Clamart, France, eleonore@lagambadecreation.com:
I hereby give notice that I withdraw from my contract of sale of the following goods:
Ordered on / received on:
Order number:
Name:
Address:
Signature (only if this form is sent on paper):
Date: